New Client Center
Thank you for considering our hospital as your pet’s provider of veterinary services. We are dedicated to maintaining the health of your pet and look forward to many future years together.
Genoa Animal Hospital veterinary services – delivered with courtesy and respect!
As a new client of our Animal Hospital, you can expect our full attention to your pets’ needs.
When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.
In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.
Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
We are excited to meet you and your human and animal family members!
Genoa Animal Hospital offers our patient form(s) online so you can complete it in the convenience of your own home or office.
This let’s us record our pet and owners into our management software so that we can effectively and efficiently provide the service you deserve!
This let’s us know the history and current state of your pet’s health. What questions, concerns, goals, regarding wellness can we help you with? Let us know!
1. Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not bill.
2. We accept debit cards, credit cards (Visa, Mastercard, American Express) checks and cash. All cards must be signed by the owner of the card.
3. We accept Care Credit. For more information, go to: Care Credit
Insurance For Your Pets
Another popular option for your family and pet is insurance coverage. At Genoa Animal Hospital we accept all insurance and will even process your claims for you.